Shop Talk: Cultivating Patron Connection
Join us for a discussion with arts professionals experienced in being the “face” of a presenting organization or events venue—from ticketing to customer service and beyond. A chance to share insights, resources, and lessons learned, we’ll talk about expectations and responsibilities, best practices, challenges, and considerations in creating the best audience experience possible. Issues of accessibility and equity will be discussed, as well as what it takes to expedite correction and adjustment when concerns arise. This conversation will also consider the permanent/semi-permanent shifts in our operations post-COVID and the impact it will have on the future of audience services. Facilitated by Michaela Ashworth, Event Manager, Durham Performing Arts Center; Sean Wright, Executive Director of The Grand Theater (Wasau, WI); and Kate Lorenz, Events and Audience Services Director, Lied Center of Kansas. Registration for this Shop Talk is limited and is intended for those working in ticketing, customer service, or audience interactions for any venue, organization, or event series, large or small.