Carrboro’s Auto Logic Treats Customers Like Family

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Andy Jones, Marianne Jones and manager Scott Alderman, a 24-year employee of Auto Logic. Photo by Briana Brough

Andrew Jones founded his business, now co-owned by business partner Marianne Jones, in 1986, but to newcomers traveling down Carrboro’s Main Street, it might look a little prehistoric. Auto Logic’s signature dinosaur mascot, the “Tyrannosaurus Wrench” is just one of the business’s signatures that make their service feel friendly and familiar. Marianne tells us more:

A typical day for Auto Logic…

Starts at 7:45 a.m. Our doors open at 8 a.m. – from then on our phones are ringing and people walk in. We begin the day by checking customers in and listening to their concerns. We have to be sure we accurately represent what is happening with their car. The day quickly flows with hours of ordering parts, repairing cars and talking with customers.

I wish more people knew…

That you can always get a second opinion. If you’ve been told elsewhere that you need certain services for your car, we can check out your car and make sure those services are actually necessary. As a woman in a less traditional field for women, I feel particularly protective of women and elderly customers and want to make sure they are being treated with honesty and integrity.

The best part of my job is…

Taking care of people. We have many customers who used to come with their parents and dance around our lobby when they were little kids, who are now grownups themselves bringing their own family cars to us.

The hardest part of my job is…

Making sure everything comes out right in the end for both our team and the customer. We expect hard work from our employees when they are here, but we also make sure everyone is taken care of. We have been an Orange County Living Wage Employer from the very beginning and over time we have seen that build a highly educated and loyal workforce, which translates into great service for our customers.

I love the Chapel Hill community because…

Our business neighbors, residential neighbors and friends make up Carrboro’s small-town feel. Since we have these friendships, Auto Logic feels like a pillar of the community, just like a local hairdresser or bar.

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Courtney Dennis

Courtney is a Fall editorial intern and UNC Communication Studies and Comparative Literature major. A North Carolina native, she loves to explore southern cities. When she's not on campus, you can most likely find her enjoying a brioche at Bread & Butter or telling anyone who will listen about the last movie she watched.
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